Ozone Mojo 6 Product Support — Your Guide to Coverage, Requests and Care

The Ozone Mojo 6 comes with manufacturer backing, giving you confidence that your wing was built to a high standard. This guide walks you through what's typically covered, how long that support generally applies, and the simple steps to make a request. We’ll also explain common exclusions and basic upkeep that help keep your support valid so your Mojo 6 stays safe and ready to fly.

What Kind of Support Does Your Ozone Mojo 6 Come With?

Ozone's product support generally covers specific manufacturing faults so that you can rely on the quality of your wing. If problems arise because of defective materials or workmanship, this support allows you to pursue repair or replacement under defined conditions. Knowing the details helps you take the right steps when an issue occurs.

This approach reflects how responsible manufacturers in our sport stand behind their products.

What Manufacturing Defects Are Typically Covered?

The Mojo 6's product support typically covers defects that affect safety or performance and are clearly the result of manufacturing problems. Common examples include:

• Fabric failures: Tears, delamination or other fabric faults caused during production.
• Seam failures: Stitching or seam issues that compromise the wing’s structure.
• Component defects: Faulty risers, lines or fittings that stem from poor manufacturing.

When these faults are confirmed, Ozone or an authorised dealer will arrange repair or replacement according to their support terms.

What's Not Typically Covered?

Not all damage is covered. The manufacturer's support generally excludes issues that result from external factors or owner actions. Typical exclusions include:

• Misuse and neglect: Damage from improper use, accidents or neglect — for example, repeatedly flying in unsafe conditions.
• Environmental factors: Harm caused by prolonged sun exposure, salt, chemicals or improper storage.
• Unauthorised repairs: Any modifications or repairs done outside Ozone’s authorised service network.

Knowing these exclusions helps you avoid accidentally affecting your coverage.

How Long Does Ozone's Product Support Last?

The support length defines when you can make a request for covered defects. Be sure to check your purchase documents for exact dates.

Typical Support Duration for Ozone Paragliders

In most cases, Ozone paragliders — including the Mojo 6 — come with product support that generally applies for a period from the date of purchase. That gives you initial protection while you put the wing through its first season of use.

Things That Can Affect Your Product Support

A few practical things can affect whether your product support remains valid:

• Proper care: Regular maintenance and sensible use help keep your product support intact.
• Usage conditions: Flying within the wing’s intended limits and following Ozone’s guidance is essential.
• Registration: Registering the wing with Ozone and keeping purchase records makes requests smoother.

Stick to these practices to make the most of your product support.

How to Get Support for Your Ozone Mojo 6 in Australia

Getting support is straightforward if you follow the right steps. Start with your authorised dealer — they’ll guide you through the process and liaise with Ozone when needed.

Step-by-Step Support Process Through Paragliding Shop

To start a support request for your Mojo 6:

• Contact Paragliding Shop: Let us know the issue — we’re an authorised Ozone dealer and can help log the request.
• Provide details: Tell us when the problem started and how it happened, and share any relevant purchase info.
• Submit documentation: Complete any forms and send the requested supporting documents so your request can be assessed quickly.

Following these steps keeps the process efficient and helps get you back in the air sooner.

What You'll Need for a Support Request

Have these ready when you make a support request:

• Receipt: Proof of purchase to confirm the support period.
• Serial number: The wing’s serial number, so the product can be identified.
• Photos of the defect: Clear images that show the issue to help with the assessment.

Providing complete information up front speeds up the evaluation.

What Might Affect Your Ozone Mojo 6 Product Support?

Certain actions and types of damage might affect your product support. Be aware of the common causes so you can avoid them.

Misuse, Neglect, and Unauthorised Repairs

Product support might be affected if you:

• Neglect: Failure to care for or store the wing properly, leading to avoidable damage.
• Unauthorised repairs: Use non-authorised technicians or make your own modifications.
• Improper use: Use the wing outside recommended conditions or deliberately push it beyond its design limits.

Normal Wear and Tear and Environmental Damage

Routine wear and environmental deterioration are not typically covered. Examples include:

• Fabric wear: Gradual material degradation from normal use over time.
• Environmental damage: Harm from sun, salt, moisture or extreme temperatures.

It’s important to distinguish everyday wear from a manufacturing defect when considering a support request.

How to Look After Your Ozone Mojo 6 to Keep Your Support Valid

Good, simple habits protect both your wing and your product support. Regular care keeps performance high and makes any problems clearer to diagnose.

Proper Care, Storage, and Regular Inspections

Basic maintenance tips:

• Regular cleaning: Rinse off grit and salt, and let the fabric dry fully before packing.
• Safe storage: Store the wing in a cool, dry place away from direct sunlight and chemicals.
• Routine inspections: Check for small tears, loose stitching or line wear and address issues early.

These steps will prolong the life of your Mojo 6 and help keep support requests straightforward.

Recommended Maintenance Practices for Keeping Your Support Valid

Additional practices that support keeping your product support valid:

• Professional servicing: Have your wing inspected by an authorised technician when needed.
• Follow manufacturer guidelines: Use Ozone’s care and packing instructions as your benchmark.
• Document maintenance activities: Keep records of services and inspections to support any future request.

Keeping clear records and using authorised service points makes getting support much easier.

Why Register Your Ozone Mojo 6 Paraglider?

Registering your wing is a quick, useful step — it helps with support and validates your ownership for product support purposes.

Benefits of Product Registration for Support Validation

Registration gives you practical perks:

• Easier request processing: Registration speeds up verification when you need to make a request.
• Proof of purchase: It acts as an official record of ownership linked to your wing.
• Updates and support: Registered owners can receive product updates and important safety notices from Ozone.

Take a few minutes to register and save yourself time later.

How to Register Your Mojo 6 with Ozone Officially

Registering is simple:

• Visit the Ozone website: Go to Ozone’s official registration page.
• Fill out the form: Enter the serial number, purchase date and other required details.
• Submit your registration: Send the form and keep a copy of the confirmation for your records.

Once registered, you’ll be better placed for fast support if any issues arise.